Matt Anderson calls it a “napkano,” the volcano that erupts when guests at Zaxby’s leave a pile of wing-sauce-stained paper napkins—many barely used—on the table. “It’s a struggle,” says Anderson, systems development manager at the 673-unit Athens, Ga.-based chicken chain.“We don’t want to anger people by denying them napkins,” he says, but waste is a concern. And while a …
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